Using Nail App is simple. Here is how the process works step by step: 1. Open the app When you launch the app, you’ll first see the Upgrade My Photo screen. 2. Continue to the access screen Tap Upgrade My Photo to open the Get Full Access page. Here you have two options: Start Now — choose a subscription and get full access Explore Styles — browse styles before subscribing 3. Explore and choose a style Tap Explore Styles to see all available styles. Select the one you like and open it. 4. Apply the selected style Tap Apply This Style. 5. Upload your photo Tap Upload Your Photo and select the image you want to enhance. 6. Select the format Tap Select Format and choose: Vertical Story Square Post 7. Create your result Tap Create Photo. Processing usually takes around 60 seconds. 8. Download your result Once ready, tap the image and press Download to save it. 9. Try again if needed Tap Try Again if you want another version. You can: upload a new photo change the format or keep the same setup Then tap Create Photo again. Important For best results, upload a clear photo of hands and nails only. Avoid images with multiple objects or distractions in the frame.

You can cancel your subscription anytime through your App Store or Google Play account. Here’s how: Steps to cancel: Open the App Store (iOS) or Google Play Store (Android) Tap your profile icon (usually in the top right corner) Go to Subscriptions Find Nail App in your active subscriptions Tap Cancel Subscription and confirm What happens after cancellation? Your subscription will stay active until the end of the current billing period You will not be charged again after that You can continue using PRO features until the subscription expires Important Subscriptions are managed by Apple and Google, not directly by Nail App. This means cancellation must be done through the store where you made the purchase.

All payments and refunds in Nail App are processed directly by Apple (App Store) and Google (Play Store). To request a refund, you need to submit it through the platform where you made your purchase. Request a refund here: App Store (Apple): https://support.apple.com/en-us/118223 Google Play Store: https://support.google.com/googleplay/answer/2479637 What happens next? Once you submit your request, the store will review it Refund decisions are made entirely by Apple or Google In most cases, processing takes around 24–48 hours, but it may vary Important Nail App does not process payments or refunds directly We cannot approve, reject, or speed up refund requests All decisions are handled by the store you used for the purchase Need help? If you have issues with your purchase, feel free to contact our support, we’ll guide you on the next steps.

In most cases, if a creation fails, your credits are not deducted. However, if you notice that credits were deducted but no result was generated, follow these steps: Step 1: Restore your purchases Go to your Profile and tap “Restore Purchases”. This will sync your account and update your credit balance. Step 2: Try again After restoring, try generating your image again. Step 3: Contact support If the issue is still not resolved, please contact us at: feedback@nailapp.app Include: a short description of the issue your account email (optional) screenshot

With an active subscription in NailApp, you receive credits every month based on your selected plan: Subscription plans Starter — 40 credits per month Creator — 100 credits per month Pro — 300 credits per month Credits are automatically added to your account at the start of each billing cycle. How credits work Credits are used to generate images in the app Each creation consumes a certain number of credits Your balance updates instantly after each use Monthly renewal Your subscription renews automatically every month. At the beginning of each new billing period, your credits are refreshed according to your plan. Need more credits? If you run out of credits, you can purchase additional credit packs at any time: 10 credits 20 credits This allows you to continue creating without waiting for the next billing cycle. Sync your balance If your credits don’t appear correctly, go to your Profile and tap “Restore Purchases” to sync your account. Need help? If you’re still experiencing issues, contact us at: feedback@nailapp.app

If your payment was successful but your credits are not visible in NailApp, please follow these steps: Step 1: Restore your purchases Go to your Profile and tap “Restore Purchases”. This will sync your account and update your credit balance. Step 2: Refresh your balance In your Profile, tap the “Refresh” button to manually update your credit balance. Step 3: Check again After restoring and refreshing, return to your profile and check your updated credit balance. Step 4: Contact support If your credits still do not appear, please contact us at: feedback@nailapp.app Include: your account email a short description of the issue (optional) screenshot of the payment Note If the purchase is confirmed but credits were not delivered, we will review the case and add your credits manually.